1) Distinguish between feelings and judgments (conclusions and evaluations).
2) Respect each other’s feelings and thoughts.
3) Ask for clarification by reflecting back what you understand.
4) When responding, don’t accuse (refer to #1).
5) Take responsibility for one’s own feelings and judgments.
6) Take responsibility for one’s own communication.
7) Listen; don’t prepare your answer while the other person is talking.
8) Be aware of the structure you build: Is it supportive / positive? Is it destructive / negative?
9) What you say and do matters, EVERYTHING matters.
